If the file(s) cannot be recovered on a timely basis, then there is no point in keeping a paid subscription. Also, the support team hasn't responded even after one week - such a lousy and pathetic support, who don't have time to respond to customer queries with a licensed version. On restarting the sw, the license key provided at the time of purchase couldn't be recognized, and the sw turned back to trial edition. After payment, the software did a search again and the file disappeared in the second recovery phase. Original review written in October 2021 Paid for the licensed version of Ibeesoft because I could see the file in the trial edition. Pathetic & Lousy Customer Service - Do not buy!!

In reply to IBeesoft: I just gor the refund, I gather you were able to make them do it faster - thanks! As for the files, I still have nothing on that drive just so that I don't overwrite the data. Two weeks later still nothing, emailed them again and said mycommerce didn't send the refund, then got an email from mycommerce saying I'll see money back on next bank statement - meaning what? another month? Scams the both of them, don't buy software, only windows, microsoft and antivirus actually deserve money, the rest is out there, you just have to search. Emailed them about it and said I want a refund because the product did not recover the actual files - any free online software can recover just their image but not the actual content - so they said I'll get a refund in 3 days. Paid for one of those softwares to recover deleted files and they recovered only the name of the files, nothing was working, not photos, not word, not pdf, zero.

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